Bm33 Privacy Policy

01. Information We Collect

Various types of data are collected when you register on the bm33 platform and use our services. What we collect and why is detailed below.

Directly Provided Information

When you register with bm33 or use our services, you will be asked to provide the following information:

• Full name, date of birth, and gender
• Mobile number and email address (if applicable)
• Home address and district
• National ID or passport number (for KYC verification)
• Payment method details (bKash / Nagad / Rocket number)

Automatically Collected Information

Some data is collected automatically while you use bm33:

• IP address & device type
• Browser and operating system information
• Time spent on site and pages visited
• Login times and transaction records
• Cookies & Session Data

02. How Collected Information Is Used

Bm33 uses collected data solely for the purposes outlined in this Privacy Policy. Every reason we process your data is stated transparently below.

We ensure a lawful basis before using your data for any purpose. Under bm33's Privacy Policy, your consent is always obtained before any marketing communications are sent.

03. How Long Information Is Retained

Bm33 does not retain any data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years where legally required.
• KYC Documents: Up to 5 years after account closure.
• Cookies & Session Data: Upon session end or within 30 days.
• Support conversations: Up to 2 years after last contact.
• Marketing Consent: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

04. Sharing Information with Third Parties

Lawful Grounds for Data Sharing

• Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Game Providers: Only the minimum data necessary to operate the game is shared.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Fraud Prevention: With security partners to ensure platform safety.

We have data processing agreements in place with all third parties to ensure your information remains protected. They are also required to comply with our privacy standards.

05. Cookie Policy

Bm33 uses cookies to improve your experience on our website and app. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: For login sessions and security purposes. The site cannot function without these.
• Performance Cookies: To analyze which sections of the site are used most.
• Functionality Cookies: To remember your preferred language and settings.
• Targeting Cookies: To show you relevant offers and promotions (based on your consent only).

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality.

06. Your Privacy Rights

Bm33 believes every user has full ownership over their personal data. Your privacy rights are set out in detail below.

• Right to Access Data Contact our support team if you would like to know what data we hold about you. Full details will be provided within 30 days.
• Right to Rectification You may request a correction if any of your data is inaccurate. Corrections are typically processed within 7 business days.
• Right to Erasure After account closure, you may request deletion of all data except what is legally required to be retained.
• Right to Restrict Processing In certain circumstances, you may request that processing of your data be temporarily suspended.
• Right to Data Portability You may request a download of your data in a standard format (CSV/JSON).
• Right to Object You may object to marketing communications or specific uses of your data. Your request will be actioned promptly.

To exercise any of these rights, write to us at [email protected] or contact us via live chat.

07. Security Measures

Bm33 follows industry-leading security standards to protect your data. Our multi-layer security system ensures that no unauthorized party can ever access your information.

• 256-bit SSL Encryption: Strong encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Regular Security Audits: Regular security assessments conducted by independent third-party experts.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.
• Data Backup: Regular backups ensure your data is never lost.

That said, no system can guarantee 100% security on the internet. In the event of a security breach, affected users will be notified within 72 hours and all necessary steps will be taken.

08. Child Protection Policy

Age verification is mandatory at registration. If a user registers with false information and is later found to be under 18, the account will be immediately closed and all collected data will be securely deleted.

If a parent or guardian discovers that their child has registered on bm33, please contact us immediately at [email protected]. We will take prompt action.

09. Changes to the Privacy Policy

Bm33 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new service additions, or security improvements.

• For significant changes, an SMS or app notification will be sent to your registered mobile number.
• Check the "Last Updated" date at the top of this page to see the most recent changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• If you object to any changes, you may request to close your account.

We recommend visiting this page regularly to stay up to date with our Privacy Policy.